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How do I request an exchange or a refund?

Due to hygiene concerns, please note that it is not in our practice to accept item returns or exchanges for whatever reason other than the item being damaged or wrong upon receipt.
[1] Contact us via email.
[2] A brief explanation of the issue and your order number in the message box. 
[3] Attach photos of the item(s), packaging and the shipping label.
Can't find your order number? Learn more about it here: How do I find my CURV QUEEN™ order number?
We will fully investigate and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement.