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How long will it take for my exchange or refund to be processed?


Once your claim of receiving a damaged product has been accepted, a replacement will be processed and shipped out within 5 business days and a shipment notification will be sent to your email.
Once we’ve confirmed that the return of the wrong item has been received and inspected in our warehouse, the replacement will be processed and shipped out within 5 business days and a shipment notification will be sent to your email.
If you do not see the refund back in your account after 14 days, we recommend you contact your issuing bank first. Please contact us right away if your card issuer says they can't find any refund.