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My package has failed to deliver. What should I do?


Here are the common reasons why parcels fail to deliver:
- Item refused by the addressee.
- Incorrect / illegible / incomplete address.
- Expired retention period: In some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to the sender.
- Addressee absence: Addressee not available at the time of delivery.
- Customs policies, rules, and regulations.
Kindly contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has a collection deadline, we'd advise you to pick up your package at once, or it might be returned to the warehouse.
As promised, we will work with you until your order is received. If the package has returned to the warehouse, it will be shipped back automatically but with additional shipping costs. Please contact us so we can start working on the solution.