My package has failed to deliver. What should I do?

Here are some common reasons why parcels fail to deliver:
Addressee absence / not available at the time of delivery
- Item refused by the addressee
Expired retention period
- Incorrect / illegible / incomplete address
- Customs policies / rules / regulations

If your package has failed to arrive, contact your local post office to arrange a re-delivery or collect your purchase right away. Generally, the carrier has a collection deadline. We’d advise you to pick up your package at once, or it might be returned to the warehouse, or get disposed of. If the package has been returned to the warehouse without our approval, it will be automatically shipped back to the customer with additional shipping costs.

We are not responsible for lost orders due to incorrect address provided by the customer. Orders are shipped to the delivery address entered by the customer during checkout. Please ensure your delivery details are correct, as we are unable to redirect packages or process any refunds once your order is shipped.

Any state sales duty, import fees, or customs charges must be paid by the customer. If you refuse the shipment or choose to abandon the shipment, you agree that you will not be refunded.

If your package has failed to deliver, please contact us as soon as possible so we can start working on a solution.

Exchanges, returns or refunds are only available for orders that have been successfully received by the customer. We promise premium protection and safety for your purchase during international shipping. If your package is reported stuck or lost in transit, we reserve the right to send a replacement for free!