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I didn't receive my replacement package. What should I do?


You can track your replacement package with the tracking information provided in the shipment notification email.
Depending on the destination country and shipping method chosen at checkout, international orders can take between 3 to 25 business days to deliver.
If the replacement package fails to deliver, the package will be shipped back automatically but with additional shipping costs. Learn more about it here: My package has failed to deliver. What should I do?
If the replacement package got stuck or lost in transit, we will reship the package for FREE.