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I think my package is stuck or lost in transit. What should I do?


Every once in a while, orders can get stuck or lost in transit. If this happens, don't worry, we'll get you taken care of! On the other hand, when tracking information hasn't shown progress in several days, many people think their order is stuck or lost when it isn't. Updates will show up later most of the time.
It's important to understand that orders can sometimes be in the same phase for up to a week without making any updates during the tracking process. This doesn't always mean the order is lost. During the shipping process, orders are handed over to different processing and sorting centers. When a package arrives at a new sorting facility, it can sometimes stay there for several days before moving to the next phase.
We recommend waiting a week or so before checking with our customer support. Either way, we will be sure to work with you until your order is received. If our shipping partner reported that your package got lost or stuck in transit, a replacement package is automatically processed and shipped out at no extra costs to you.