Here are some possible cases where delays occur:
1. Failed Delivery Attempts
Couriers make two or three attempts to deliver your package. Please contact the courier or shipping provider as soon as possible. They’ll usually resend your parcel the next working day, or ask you to pick it up at their offices. If the package gets returned, contact us to ship the package back but with additional shipping costs.
2. Covid-19 Pandemic
COVID-19 has affected our delivery times and operations. Learn more about it here: Is COVID-19 affecting delivery times or operations?
3. Custom Clearance
The postal service will update your tracking status after your package has been cleared and released. For more information about your delivery, you may also contact your local post office or delivery service, provider.
4. Holiday Seasons
A sudden or unexpected increase in delivery volume is most common during the holiday season. Follow up with your local post office to track down your package.
5. Weather Conditions
Bad weather can slow down the transit and cause a delay. Please keep track of your order.
If, for any reason, your order is stuck or lost in transit, don’t worry. A replacement package is automatically shipped out for FREE!